We process orders Monday-Friday. If you place an order on a weekend it will not be processed until Monday at the earliest. Due to the large number of orders we receive please allow 1-5 days for order processing. Keep in mind personalized items are handcrafted and production time is typically 4-7 business days.
Please see our shipping page for shipping times.
In order to bring you unique and quality products Owlixa.com sources products from around the world. The majority of our customers are from the USA so we stock many items in our US warehouse for faster delivery times. This ensures you get products at the best prices. Your order may ship from overseas locations such as
Thailand, China or Malaysia. We do ensure all orders are tracked for your piece of mind.
Please check to make sure your email address was entered correctly on your order. During the shipping
process we send 3-4 emails to keep you up to date. This includes order confirmation, fulfillment notice,
and a shipping notice. If you have entered your email address incorrectly on your order contact us at
firstname.lastname@example.org to update.
We offer a 30 day money back guarantee if you're not satisfied with your order. We can also offer a
replacement if there is a problem with the product you received.
If you no longer want your order for any reason whatsoever, you can return the order to us for a full
refund excluding any shipping costs.
We strive for a 100% satisfaction shopping experience, if there are any issues at all please contact
support and we will do our best to resolve any issue you have.
If your tracking number is showing as invalid it may be the label was newly created. It can take 24-48
hours after label creation before tracking information is processed by the carrier's system.
If you order multiple items they may ship in separate packages from different warehouses in different countries. Please review the shipping information below for specific shipping times.